Trade Program FAQ
Common questions about the Applied Coverings wallpaper trade program — eligibility, samples, materials, production timelines, custom artwork, and install support. If your question isn't covered here, your dedicated trade rep can answer it directly once you're approved, or reach out through our contact page before you apply.
The Trade Program
Who qualifies for the trade program?
The program is open to interior designers, architects, commercial designers, general contractors, wallpaper installation pros, property developers, set designers, home stagers, and other related trade professionals (visual merchandisers, branded environments designers, prop and production design teams). If you do design or construction work professionally — even as a one-person studio — you qualify. We do not require formal trade memberships, certifications, or minimum order history. Verification is a quick business-website review.
Is there a cost to join?
No. The trade program is free for verified trade professionals. There's no annual fee, no membership tier, no minimum order commitment. Approved members get the full benefits package immediately.
What benefits do approved trade members receive?
Four core benefits: free samples on the materials and patterns you're spec'ing; a dedicated trade rep who knows your account and project history; full access to spec sheets, SDS, fire test reports, LEED contribution worksheets, CSI 3-part specs, and the trade lookbook; and Made-in-USA priority production with 5–7 day standard turnaround and free shipping nationwide on every order. Net payment terms are available after the first three orders for established trade accounts.
How long does approval take?
We review every application manually within one business day. Most applications submitted during business hours are reviewed and approved the same day. On approval, you'll receive a welcome packet with the trade lookbook, your dedicated rep's contact info, and a sample-request shortcut.
Samples
Are samples really free for trade members?
Yes. Free samples on the materials and patterns you're actively spec'ing are a core trade benefit — not bundled into a paid order, not charged for shipping. Sample packs are shipped to your studio at no cost.
How many samples can I request?
Standard sample packs cover the materials and patterns for the project you're working on. There's no fixed cap — your dedicated rep will help you assemble the right pack for the spec. For larger memo packs (multiple patterns for client presentations, full color-line samples for a project palette), let your rep know in advance and they'll coordinate.
Are samples representative of the final print?
Yes. Sample swatches are full-quality prints on the actual production substrate, run on the same press with the same inks as the production order. What you put on the client's table is what shows up on the wall — same color, same texture, same finish.
Materials and Specs
What materials do you offer?
Five materials, each suited to different applications:
- Pre-Pasted — $5/sqft. Cellulose-based traditional paste-the-wall wallpaper for residential and light-commercial use.
- Peel & Stick Canvas — $5.50/sqft. Removable, repositionable. Ideal for renters, staging, and short-cycle commercial.
- Suede Type II — $6/sqft. Class A fire-rated commercial wallcovering with a soft brushed face. Hospitality, corporate, healthcare.
- Terralon Smooth Type II — $6.50/sqft. LEED Platinum-compliant Type II vinyl with recycled content.
- Peel & Stick Linen — $7.50/sqft. Removable substrate with a woven linen face — fabric look without paste.
Full data on the materials we use page.
What are the fire ratings?
Our two Type II commercial substrates — Suede Type II and Terralon Smooth Type II — carry a Class A fire rating per ASTM E84, with Flame Spread Index ≤25 and Smoke Developed Index ≤450. CAN/ULC-S102 testing is documented for projects with cross-border specifications. Pre-Pasted, Peel & Stick Canvas, and Peel & Stick Linen are appropriate for residential and light-commercial use; commercial fire-rated specs should default to Suede or Terralon.
Do you have LEED documentation?
Yes. Terralon Smooth Type II is LEED Platinum-compliant and contributes to MR (Materials and Resources) credits via recycled content. All printing is done with low-VOC water-based inks, documented for IEQ credits. Manufacturing in San Jose contributes to regional materials credits within the relevant project radius for West Coast jobs. We provide a LEED contribution worksheet tied to specific credit categories on request.
Where can I get full spec sheets and SDS?
Approved trade members get same-day access to spec sheets, Safety Data Sheets, test reports (fire, abrasion, scrubbability, colorfastness), warranty documents, and CSI 3-part specifications through their dedicated rep or the trade portal. Documentation is current and ready to send to spec writers, owner's reps, or facility teams.
Production and Delivery
What's the lead time for custom wallpaper?
Standard production is 5–7 business days from artwork approval for residential-scale orders. Floor- and property-scale commercial orders run 2–4 weeks typical, with quotes provided up front. Rush production is available for set design, hospitality refreshes, and other tight-window work — flag the timeline early and we'll hold a press slot.
Do you ship nationwide?
Yes. Free shipping nationwide on every trade order. Manufacturing is in San Jose, California; ground transit covers most U.S. addresses in 2–5 business days from ship date.
Can you ship directly to job sites?
Yes. Direct ship to job sites or installer accounts is standard with no extra fee. We can hold delivery to align with the install date if your GC needs that, and pre-position inventory for phased deliveries on multi-property work.
Do you offer rush production?
Yes. Rush production is available for set design, hospitality refreshes, and other time-sensitive work — we've turned around full set walls in 2–3 days when the schedule demanded it. The earlier we know the timeline, the more we can do to compress it. Talk to your rep when you place the order.
Files, Custom Artwork, and Install
What file formats do you accept for custom artwork?
We accept TIFF, PSD, PNG, and high-resolution JPG for raster artwork; AI, EPS, and PDF for vector. Upload through our custom wallpaper tool for self-serve orders, or send larger files directly to your rep through a transfer link. RGB and CMYK files both work; we'll handle color profile conversion before printing.
What's the recommended resolution?
For raster artwork printed at architectural scale, we recommend 150 ppi at the final print size. For example, a 10-foot-tall wall mural should be supplied at roughly 18,000 pixels of vertical resolution. Vector files scale without resolution loss. If your file is below the recommended threshold, your rep will flag it before production and discuss options (upscaling, alternative artwork, or a smaller scale crop).
Do you provide install instructions?
Yes. Material-specific install instructions ship in the box with every order, plus a link to the latest online version. Our installation instructions blog post covers all five materials, and the how to measure your walls walkthrough covers measurement workflow. For commercial installs requiring extra coordination, your trade rep can provide install-day phone support.
Account and payment
Are payment terms available?
Net payment terms are available for established trade accounts after the first three completed orders. Most trade members start on a credit card or ACH basis and transition to net terms once the account has a clear order history. Talk to your rep about setting up net terms when you're ready.
Can I add team members to my account?
Yes. For design firms, contractor outfits, and developer teams with multiple specifiers ordering against the same account, your rep can add team members and route orders to a shared billing setup. Useful for keeping project-level cost tracking consistent across a firm.
Do you offer a return policy?
Stocked materials carry a 30-day return policy on unused, unopened rolls. Custom-printed orders — which is most trade work — are made-to-order and not returnable, but if there's a print quality issue or a manufacturing defect, your rep will reprint the affected panels at no cost. Flag any concerns within seven days of delivery.
